Exchanges may be necessary for a number of different reasons. If you find yourself in a position where you need to exchange an item there are a few things you need to be aware of.
If it is a mailing issue where it got lost in transit just let us know and we will send out a replacement. If the tracking shows delivered or Return To Sender we can only offer a replacement order to an alternative address because we incur the cost.
If it is a sizing issue we will offer one time free size replacement 1 size smaller or bigger than the original size on the order. On large orders we do not offer size replacements on more than 2 shirts in the order.
We do not offer size exchanges all over print orders.
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what the customer received for quality control purposes and we can offer a refund or replacement
If it is any issue where the customer just doesn't like the product we do not offer replacements or refunds since we do print on demand for custom products.
We never need anything sent back to us we just need a picture for QC purposes. US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.
What we need to make a replacement order:
- Please provide the customer name and email.
- Please provide the order number
- Please provide picture of wrong/ damaged item.
- Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
- Provide all the information listed above and email email@example.com
Once we receive this we will print a replacement product and send it right out!